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Shipping and Return

The shipment could be delay due to your customs clearance process in your country.  Buyer is responsible for import tax and VAT that may applied.

 

Retail Order

1 Free shipment via registered Post on order USD50.    Delivery time 10-20 days.

2 Free EMS on order over USD150.  Delivery time 5-9 days.

 

Wholesale Order , we charged at cost as per destination and weight

FedEX

UPS

EMS

 

 

Claim and Return of Goods: 

Please inform us [email protected] of the product defect within 7 days of receipt on airway bill date.  Return period, 30 days after the date of your purchase.  Customers should not return products to us without prior notification.  No returns will be accected without our authorization. The goods must be in perfect and unworned condition as delivered and will be in original package.  Once we receive your return, we will credit back the same amount for client to order in the next order. 

Shipping and handling including insurance are nonrefundable.  Buyer pays return shipping.

 

If the parcel get lost due to the wrong shipping address given by the client, we will not be responsible for any lost or refund.

 

 

For wholesale order/made-to order

We do not accept return goods as it is customer responsibility to check the specification of the goods.  But we will a repair for any products that are oxidized or poorly polished, or any item whose stone has fallen out.  We will not take responsibility for any missing stones.